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Terms and Conditions


This is a summary of the terms and conditions ("Conditions") on which Interdesign UK Limited (company number 3917421) ("We/Our/Us") supply goods ("Goods") and/or
design services ("Space Planning Services") and/or provide fitting services ("Fitting Services") to you. These Conditions are in addition to Our full terms and conditions ("Full
Terms") which you can request from us. The Conditions together with the Full Terms that are applicable to you form the entire agreement between you and Us ("Entire
Agreement"). The Entire Agreement will become binding when We issue you with a written acceptance of your order.

Price and payment
The price of the Goods and/or Space Planning Services will be set out in Our price list in force when We confirm your order. 50% of the price is due on the date of your order.
The remaining 50% will be due before delivery of the Goods and Goods will not be delivered until payment is received in full. If fitting is required, please request a quotation.
Our prices may change at any time, but price changes will not affect orders that We have confirmed with you. If you do not make any payment on time, We may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Natwest Bank plc from time to time. Our prices include VAT. However, if the rate of VAT changes, unless you have already paid in full, We will adjust the rate of VAT to reflect the new standard rates.

Any unpacking, assembly and fitting that may be required is not included and will be prices separately.

Changes to order or terms
You may make a change to your order at any time before We order the Goods and/or provide the Space Planning or Fitting Services by contacting Us. In the case of made-to-measure Goods, We will notify you in writing where there is a change in the total price. If We are unable to supply you with the Goods, Space Planning Services or Fitting Services, We will inform you of this in writing and We will not process the order.

No changes can be made to the order once confirmed into production. Should an order be cancelled and production has started we will have to charge you a minimum of 50% of your order value up to the full amount of the order depending on the time of cancellation and stage of production.

Delivery of Goods
We or Our delivery company will contact you to arrange a suitable delivery date. Timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. It is recommended that dimensions of access points are checked when ordering furniture - Interdesign UK Ltd do not accept responsibility if the access is not adequate.

In order to postpone an agreed delivery date, We require a minimum of 1 weeks' notice in writing. Cancellation or postponement of a delivery may be subject to a charge.

Responsibility for the Goods passes to you when We deliver the Goods. You will only own title to the Goods once We have received payment for the Goods from you in full.

Goods that have been specially made to order in a specific size, finish or upholstery colour as per the customer’s specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013.

‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of size or finishes as ordered, and put into production as per these specifications. 

If your order is received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.

Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production or because it is different to what you expected following delivery, unless of course we have not supplied the correct item or specification as per the order confirmation. Also, it is imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that it fits through all doorways, stairwells and within the area of intended use. 

Goods will be stored free of charge for one week from their arrival. After this time, you will be charged for the storage of the Goods at Our standard storage rates and
delivery will not take place until Our storage charges have been paid in full.
Preparing for delivery
It is your responsibility to ensure We have adequate access to the delivery address. If We are unable to deliver the Goods due to a lack of access, you will be charged any
extra storage and delivery fees as applicable.

You may cancel any order, at any time before the Goods have been put into production (48 hours) by contacting Us. We will confirm your cancellation in writing. If you have made any payment in advance for Goods, Fitting and/or Space Planning Services that have not been delivered/provided, We will refund these amounts, less 10% of the order value to cover design and administrative costs. You will not be able to cancel an order for Goods which are already in production.

All cancellation requests should be sent to Us in writing and will only be granted on condition that all costs and expenses incurred by Us up to the date of cancellation will be paid by you.

The Entire Agreement is governed by English law and subject to the non-exclusive jurisdiction of the English courts.

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